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Right of Revocation

Right of revocation for consumers

NB: A PDF version may be found here.

1. In what follows, you will be informed of the conditions and consequences of the legal right of revocation applicable to shipping orders. This does not entail the concession of rights in excess thereof. In particular, the legal right of revocation does not apply to commercial re-sellers.

Cancellation Policy

Right of revocation

You have the right to revoke this contract within fourteen days without stating any reason. The revocation period is fourteen days, beginning on the day on which you or a third party named by you, who is not the carrier, has taken possession of the last item of your order.

In order to execute your right, please inform us (Gustav Windeit GmbH, Lübecker Straße 87, 23843 Bad Oldesloe, tel.: +49 4531 67908-800, Fax: +49 4531 67908-33890, email: post@windeit.de) of your decision to revoke the contract by clearly stating your intent (e.g. by mail, fax or e-mail). You may use the enclosed sample cancellation form, but this is not a requirement.

In order to comply with the required revocation period, sending your statement before the end of the revocation period shall suffice.

Consequences of revocation

Once you revoke this contract, we will be required to return any payment that we may have received from you, including shipping costs (excluding additional costs that may result from you having selected a method of delivery different to the standard delivery offered by us), without delay and, at the latest, within fourteen days from the day that we receive your statement of revocation of this contract.

For your refund, we will use the same method of payment that you have used in the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged with fees as a result of this revocation. We may hold your refund until the goods have been returned to us or until proof has been provided that the goods have been shipped back to us, whichever is the earlier.

You must immediately return the goods, in any case within fourteen days from the day you have informed us of your desire to revoke this contract to Gustav Windeit GmbH, Abteilung Retoure, Lily Braun Straße 19-21, D-23843 Bad Oldesloe, Germany. Dispatching the goods before the end of the fourteen day period shall suffice to meet the required time period.

You will only be liable for any possible loss in the value of the goods in the event that this is due to a handling of the goods beyond what is necessary for evaluating their appearance, features and functionality.

2. Exceptions to the right of revocation

The legal right of revocation (§ 312g BGB) is subject to exceptions. The following regulations apply:

No right of revocation exists for contracts where the goods are not pre-manufactured and where individual selections or decisions by the consumer are required or goods which are clearly customised to the individual needs of the consumer.

Premature forfeiture of the right of revocation may apply in the case of contracts where goods are – as a result of their nature – inextricably combined with other goods, as well as in contracts on the delivery of sound and video recordings or computer software in sealed packaging, should this seal have been removed after delivery.

3. Right of revocation for the rendition of services

In what follows, you will be informed of the conditions and consequences of the legal right of revocation applicable to ordering the rendition of services (e.g. vouchers). This does not entail the granting of rights beyond the statutory requirements. In particular, the legal right of revocation does not apply to commercial re-sellers.

Cancellation Policy

Right of revocation

You have the right to revoke this contract within fourteen days without stating any reason. The revocation period is fourteen days from the day the contract has been concluded.

In order to execute your right, please inform us (Gustav Windeit GmbH, Lübecker Straße 87, 23843 Bad Oldesloe, Germany, tel.: +49 4531 67908-800, fax: +49 4531 67908-33890, email: post@windeit.de) of your decision to revoke the contract by clearly stating your intent (e.g. by mail, fax or e-mail). You may use the enclosed sample cancellation form, but this is not a requirement.

In order to comply with the required revocation period, sending your statement before the end of the revocation period shall suffice.

Consequences of revocation

Once you revoke this contract, we will be required to return any payment that we may have received from you, including shipping costs (excluding additional costs that may result from you having selected a method of delivery different to the standard delivery offered by us), without delay and, at the latest, within fourteen days from the day that we receive your statement of revocation of this contract.

For your refund, we will use the same method of payment that you have used in the original transaction, unless expressly agreed otherwise. Under no circumstances will you be charged with fees as a result of this revocation.

Should you have requested that the rendition of services should begin within the revocation period, you will be liable to pay us a reasonable sum in proportion to the full scope of services stipulated in the contract for the portion of the services that had already been rendered before you informed us of your intention to execute your right of revocation.

4. Exceptions to the right of revocation for service contracts

The legal right of revocation (§ 312g BGB) is subject to exceptions. The following regulations apply:

It expires in the event of a contract for the rendition of services, when the entrepreneur has fully rendered the services and has begun doing so after the consumer has explicitly consented to this, and the consumer has at the same time confirmed their awareness, that this will result in the forfeiture of the right of revocation upon the fulfilment of the contract by the entrepreneur.

5. Sample Cancellation Form

NB: A PDF version may be found here.

Please find below the aforementioned „sample cancellation form“. Using it is not a requirement. When returning goods, you may also use our returns form which is enclosed with every delivery. You may also, draft your own statement of cancellation.

Sample Cancellation Form

(Should you wish to cancel your contract, please fill in this form and send it to us.)

  • to Gustav Windeit GmbH, Lübecker Straße 87, 23843 Bad Oldesloe, Germany, fax: +49 4531 67908-33890, email: post@windeit.de


  • I/We (*) hereby wish to cancel the contract on the purchase of the following goods/the rendition of the following services (*)


  • Ordered on / received on (*)


  • Consumer name


  • Consumer address


  • Consumer signature (only required if submitted in paper form)


  • Date

(*) Please cross out does not apply.


As at June 2014
Your Gustav Windeit GmbH

This right of revocation is also part of our terms and conditions and, as such, constitutes protected intellectual property. Third party usage – even extracts - for commercial reasons such as the offering of goods and/or services is not permitted. Violations will be prosecuted. WIENKE & BECKER assumes no liability towards third parties, in particular not for the completeness and up-to-dateness of the aforementioned information.
© 2011 WIENKE & BECKER - KÖLN legal practitioners

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